About Us | Thallo Care — Disability Support Services

About Thallo Care

Born from experience, compassion and a desire to do things differently.

At Thallo Care, we believe everyone deserves the opportunity to live a life that is meaningful to them, with the right support, opportunities and people around them.

The name Thallo is inspired by the ancient Greek word meaning to bloom, flourish and thrive. For us, it represents growth, new beginnings and the journey of bringing something to life.

We recognise that flourishing looks different for everyone. It might mean becoming more independent, building confidence, reconnecting with the community, discovering meaningful activities or simply having the right supports in place.

That’s why we take a personal approach to Support Coordination. We take the time to understand the person, not just the NDIS plan, and help make the complexities of the system easier to understand.

Our role is to provide clear guidance, explore options, connect people with appropriate supports and help participants make informed decisions about their own lives.

Because there shouldn’t be a one-size-fits-all approach to support.

Hello, I’m Vicky.

I’m the founder of Thallo Care and a Support Coordinator passionate about helping people navigate the NDIS with greater confidence, clarity and choice.

I have been part of the disability sector since the NDIS rollout across Australia in its early beginnings. Throughout my career, I have had the privilege of working alongside participants and families through many different stages of their NDIS journey, from accessing the NDIS and developing plans, to implementing supports, making changes and connecting people with services and opportunities within their communities.

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Being able to support people through these experiences has been one of the most rewarding parts of my career.

The NDIS has created incredible opportunities for people with disability, providing greater choice and control and the opportunity to work towards a life that is meaningful to them.

However, through my years of experience, including working within disability service providers, I also saw the challenges participants and families can face.

Understanding a NDIS plan, knowing what supports are available, finding the right providers, coordinating services and making informed decisions can sometimes feel overwhelming.

I saw that many people simply needed someone to listen, explain, guide and help make sense of the journey.

I knew there was a better way, that is why I created Thallo Care.

I wanted to create a service where participants feel heard, respected and genuinely involved in the decisions that affect their lives. A service where Support Coordination is not simply about managing services, but about building relationships, providing clarity and helping people feel more confident navigating their NDIS journey.

For me, it has always come back to one simple belief, “The person should come before the plan”.

Your goals. Your choices. Your journey.

This is the foundation of Thallo Care.

Our Mission

At Thallo Care, we walk alongside NDIS participants and their families, providing clear guidance, practical support, and genuine advocacy. We help people navigate the NDIS with confidence, reduce the stress of complex decisions, and create pathways that support independence, wellbeing, and a life of greater possibility.

Our Vision

To be the trusted support partner that individuals and families turn to when they need clarity, confidence, and someone truly in their corner.

Our Values

We treat every participant as we would a member of our own family. We listen without judgement, advocate without compromise, and celebrate every step forward, no matter how big or small. We believe that trust is earned through actions, that everyone deserves to be heard, and that the best outcomes come from working together with genuine care and respect.

How We Work with You

Our approach is built around three core pillars

To Bloom

Starting where you are. We help you understand your plan, discover available choices, and lay a clear, stress-free foundation for your support network.

To Flourish

Building your confidence. We connect you with reliable, high-quality providers aligned with your personal goals, ensuring your supports work seamlessly together.

To Thrive

Achieving true independence. We empower you to make informed decisions, build your own capacity, and celebrate every milestone along your journey.

“Growth is a personal journey, not a standardized process. We are here to ensure your NDIS supports adapt to your life, never the other way around.”

Why Choose Thallo Care?

Navigating the NDIS shouldn’t feel like managing a complex puzzle

Here is how working with a team that makes the difference:

100% Participant-Focused

We have no financial ties to service providers. Our only priority is finding the absolute best fit for your unique goals.

Proactive Plan Management

We don’t just react when issues arise, we actively track your outcomes to ensure you get full value from every dollar in your budget.

Deep Local Knowledge

Strong connections across local healthcare networks, allied health professionals, and community organizations.

Simplified Communication

No medical jargon or bureaucratic language, just clear, honest conversations about your choices.

What Our Participants Say

“Thallo Care made understanding my brother’s NDIS plan so much easier. Within weeks, he was connected with providers who genuinely listened to what he needed and supported his goals. I feel more confident knowing he has the right supports around him, and I finally feel more in control of his NDIS journey.”

Helen KPlan Nominee

“From the beginning, Thallo Care took the time to understand what was important to me. They helped me find the right supports and made the whole process easy which made it feel much less overwhelming”

Stuart RParticipant

“Thallo Care has made such a positive difference in my journey. They supported me through challenges, helped me connect with the right services and encouraged me to find a job”

Sammy BParticipant

Frequently Asked Questions

Support Coordination and Psychosocial Recovery Coaching is funded under the Capacity Building budget. It comes at no out-of-pocket cost to you if included in your plan.

Yes. Changing coordinators/coach is simple and will not affect your funding. We manage the transition process smoothly so your supports continue uninterrupted.

Plan Managers handle the financial administration and pay your invoices. As Support Coordinators and Recovery Coaches, we focus on people and services, helping you find, set up, and manage the best supports and providers for your goals.

At Thallo Care, we understand that inviting someone into your home and personal life is a big decision.

Our team members are fully qualified, screened, and trained to work safely and respectfully with people from all backgrounds and abilities. We maintain strict safeguarding and compliance requirements, including:

NDIS Registration
NDIS Worker Screening Check
Working with Children Check (WWCC)
National Police Check
NDIS Worker Orientation Module
First Aid Certificate (HLTAID011)
CPR Certificate
COVID-19 Safety Training and Compliance

We believe everyone deserves to be treated with dignity, respect, and inclusion. Our team is committed to embracing diversity and providing culturally safe, respectful, and non-discriminatory support. We work closely with participants, families, and carers to ensure individual preferences, values, beliefs, and goals are always respected.

Thallo Care follows strict policies and procedures designed to protect participant safety, privacy, and wellbeing, giving you confidence that you are receiving support from a trusted and professional provider.

Your safety, choice, independence, and quality of life are at the heart of everything we do.

Absolutely. Even if you don’t have Support Coordination included in your plan, we’re still here to help. We offer a FREE 30-minute chat to discuss your individual needs, answer any questions you may have, and provide guidance on the supports and services that may be available to you. We can help point you in the right direction and explore options that best suit your situation.

Click here for a FREE 30 minute chat

Ready to bring your plan to life?

Contact Us Referral

“to bloom, to flourish, to thrive”